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Frequently Asked Questions (FAQs)Don't See Your Question? Contact usWhere is my order confirmation?While our website accepts orders 24 hours a day, 7 days a week, we are only able to process orders during our regular business hours. You should receive your order confirmation via email within minutes of placing your online order. Look for "LawSupply.com Order" in the "Subject" field. Please also check your spam filters and junk/bulk email settings, to make sure that you are accepting email from LawSupply.com email addresses. If you have not received your order confirmation within 3 business days, please contact us » AOL Customers: Be sure that your "Mail Control" settings allow email from LawSupply.com email addresses to be delivered to you. I just placed an order... now what?Thank you for your order! You will receive an email confirmation within minutes of placing your online order. If there are any problems with your order, you will hear from us. We do not charge your credit card until your product(s) ship. If you have any questions, feel free to contact us » Is shopping on LawSupply.com safe and secure?Yes. All your data is sent by using Secure Sockets Layer (SSL) software, which encrypts information you input. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through SSL. Whenever you are on a page that requests personal information (name, address and credit card number), you should always have one of these icons. If not, please contact us immediately. My shopping cart was empty when I went to checkoutIf you have Internet Explorer Version 6, the default security settings could be preventing you from checking out of our site by disabling session cookies. Here is how to fix the problem.
Note: You can set the options for "First-party Cookies" and "Third-party Cookies" to your own preferences. LES hours / overnight shipping?We staff our sales and customer service desks from 9am - 5pm ET Weekdays. We continually monitor our fax lines and email throughout the day. However...
Thank you for your patience. For more details on shipping, please see our Shipping Charges and Delivery Times, or call us at (800) 386-0064 if you have any further questions. American Express customersOn checkout, your shipping address must match the billing address (i.e., we can only ship your products to your billing adddress). I'm in Canada, can I order from LES? Do you ship to Canada?Yes, on both counts. You're welcome to use your Canadian credit card with LES' secure online checkout. Our Standard Shipping Charges apply to orders shipping to Canada; for more details see our Shipping Charges and Delivery Times. But... Your order may be subject to separate tariffs, duties and/or taxes upon transportation and delivery to Canada. LES bills you only for your order; all tariffs, duties or other charges are outside of LES' control and are billed by third parties. Any tariffs, duties or other charges are your responsibility. Do I have to pay sales tax?If you reside in Florida or North Carolina, we will add applicable sales tax. Returns PolicyLES' main goal is to be more responsive, period. So, if there is a problem with your merchandise, you can bet we're going to stand behind it. For full details see our returns policy » Are there any legal or other restrictions on your products?Yes. Items including but not limited to badges, body armor, vehicle equipment, auto opening tools and automatic knives can be ordered only by authorized professionals.
In order for us to process your order, follow these instructions: How to Order Restricted Items. Otherwise, orders for these items will not be processed. What about tax-exempt government entities?Go ahead and place your order using our secure online facilities. After you have completed your order, please fax us the name of your government entity with your tax exempt ID numbers to us at (888) 588-8590 (ATTN: Tax Exemption). Upon receiving those documents, we will delete any already-applied state or local taxes. Moreover, we will keep this on file so that on any future orders we will know to delete the taxes upon receipt of your online order. Apply for sales tax exemption with LES (restrictions apply) » How do you determine pricing and do you have volume discounting?Item pricing on the LES Web site will always match our print catalog. We make every effort to keep our catalog error-free, but every now and then a mistake will occur. If it happens, we reserve the right not to sell below cost and to correct the error. If you find an error in our catalog or on our website, please let us know. LES does offer volume discounting. For more information, please call us at (800) 386-0064 or request a free quote online. Do you take special orders?If you don't see the product(s) you're looking for in our catalog or on our website, please call us at (800) 386-0064. Special orders are non-returnable and may be subject to order minimums, or other charges. How can I help our troops overseas?We get many questions about how people can help support our soldiers overseas. Here are some websites you may find useful:
Many LES customers have also told us that the following items are especially appreciated by troops:
What if I'm not a firefighter or officer, etc.?You can still order from us even if you're not in the Public Safety industry. Of course, certain products require official authorization, but many of our products, such as flashlights, apparel, knives, multi-tools, etc. can be purchased by the general public. What is your sizing information?Sizing varies by manufacturer. You'll find a sizing chart, specific to that brand, listed with any product on our website that has with sizing options. How do I get on your electronic newsletter?We welcome you to sign up for LES email updates. From our newsletter, to grant news, to our latest specials and sales, you'll stay on top of new products and money-saving deals exclusively for subscribers. I can't seem to find what I'm looking for.
Do you have Material Safety Data Sheets (MSDS) available?Yes. If we have MSDS for a product, it will appear on that product's information page. Or, browse all our MSDS in PDF or Word formats » Do you share my personal information?Short answer – No. For more details, please read our privacy policy » Personalized ItemsLES will personalize almost any garment that we sell. See our personalization page for more details. Digital, custom embroidery services are also available. Please call us at (800) 386-0064 for more information. LES can also add sew-on patches to garments bought from LES. Your department has to send the patches. A patch cannot be over 4.5" across at its widest point. Cost is $5 per garment. For more details, call (800) 386-0064. What is your remittance address?Law Enforcement Supply Is LES hiring?We are always looking for talented and enthusiastic employees. Contact UsGet in touch with LES your way. Contact us via phone, mail or email » Please send all bid-related materials and information to: Law Enforcement Supply Don't See Your Question? Contact us |
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When you seen the icon at left, that means authorization is required.