Guarantees & Return Policy

Refunds, Credit, Exchange, Repairs & Replacements

If you have any problem with your order, please call (800) 386-0064 or email us.

We will gladly refund, credit or exchange your new or unused items. We will repair or replace any product or part which proves to be defective in workmanship or material.

If you are having a problem with a customized product, please call Customer Service at (800) 386-0064 or email us.

Get Your Return Authorization

To initiate a return, please email us or call Customer Service at (800) 386-0064 for a return authorization number
Please have your order confirmation ready when you call
Your authorization number needs to be clearly visible on the outside of the return package
All packages without a return authorization number will be refused
Custom badges and personalized apparel may only be returned if we err

Where to Send Returns

Ship your merchandise (postage pre-paid) with a note explaining the problem, a copy of the packing slip or invoice and return authorization number to:

LES Returns
2700 Hutchinson-McDonald Rd
Suite E
Charlotte, NC 28269